Refund policy
Refund and Return Policy - Yuma Photo Magnets
Effective Date:11/29/2025
Important Notice About Custom Products
All our products are custom-made specifically for you using your personal photos.
Because each order is personalized and produced on-demand:
- We CANNOT accept returns for change of mind
- We CANNOT offer refunds except for defective products
- Production begins immediately after order confirmation
- All sales are final once production starts
Our Quality Guarantee
We stand behind the quality of our products. We will provide a replacement or refund ONLY if your product has a manufacturing defect.
What Qualifies as a Defect?
Covered Defects (Eligible for Replacement or Refund)
We will replace or refund products with:
Printing Defects:
- Blurry or out-of-focus printing (not caused by low-resolution photo)
- Significantly faded or washed-out colors
- Ink smudges or streaks
- Incorrect colors (not due to screen calibration differences)
- Printing on wrong surface or orientation
Material Defects:
- Missing or defective magnetic backing
- Damaged corners or edges (from manufacturing, not shipping)
- Warped or bent magnets
- Surface scratches or damage (from manufacturing)
Order Errors:
- Wrong size shipped
- Wrong quantity shipped
- Missing items from order
NOT Covered (Not Eligible for Refund)
We CANNOT provide refunds or replacements for:
Photo Quality Issues:
- Low-resolution photos resulting in pixelated prints
- Photos too dark, too bright, or poorly composed (as uploaded)
- Color differences due to screen calibration
- Photos that looked fine on screen but poor when printed (if resolution was adequate)
Normal Variations:
- Minor color variations between screen and print
- Slight differences in print shade between orders
- Minor edge variations within tolerance
Customer Responsibility:
- Wrong photos uploaded
- Incorrect spelling in custom text
- Change of mind about design
- Ordered wrong size or quantity
- No longer need the product
Shipping Damage:
- Products damaged by USPS during shipping (see Shipping Damage section)
User Error:
- Provided wrong shipping address
- Refused delivery
- Package left unattended and stolen (we recommend insurance for valuable orders)
How to Report a Defect
Time Limit
You must report defects within 7 days of delivery.
Reporting Process
Step 1: Contact Us Email us at: orders@yumaphotomagnets.com
Include:
- Your order number
- Description of the defect
- Clear photos showing the defect
- Photos of the packaging (if damaged)
Step 2: Review We will review your claim within 2 business days and respond with:
- Approval for replacement or refund, OR
- Request for additional information, OR
- Explanation if claim does not qualify
Step 3: Resolution If approved:
- Replacement: New product ships within 3-5 business days at no charge
- Refund: Full refund processed within 5-7 business days
- Return: We may request you return the defective product
Shipping Damage
USPS Damage During Transit
If your order arrives damaged due to shipping:
Pickup Orders:
- Inspect your order at pickup
- Report any damage immediately before leaving
Shipped Orders:
- Save all packaging - Box, padding, shipping label
- Take photos - Package exterior and damaged product
- Contact us within 48 hours - Email orders@yumaphotomagnets.com
- We will file a claim with USPS and send a replacement
Note: We are not responsible for USPS delays or damage, but we will work with you to resolve issues.
Replacement Process
For Approved Defects
- Production: Replacement printed within 1-2 business days
- Shipping: Same shipping method as original order
- Tracking: You will receive tracking information
- Return: Original defective product may need to be returned (we'll provide prepaid label if required)
Rush Replacements
If you need your replacement urgently:
- Contact us to discuss rush options
- Rush fees may apply
- Available on case-by-case basis
Refund Process
When Refunds Are Issued
Refunds are provided when:
- Product defect cannot be replaced in time for your event
- We cannot fulfill the replacement order
- You prefer a refund over replacement (at our discretion)
Refund Method
- Refunds issued to original payment method
- Processing time: 5-7 business days
- May take additional 3-5 days to appear in your account
Refund Amount
- Full refund: Product price + original shipping cost
- Partial refund: For partial defects (some magnets OK, some defective)
What Is NOT Refunded
- Return shipping costs (unless we provide prepaid label)
- Rush shipping fees (unless defect was our fault)
Cancellation Policy
Before Production Starts
You may cancel your order for a full refund if:
- Order has not entered production (within 2 hours of ordering)
- You contact us immediately at orders@yumaphotomagnets.com
- We confirm production has not started
After Production Starts
Once production begins:
- No cancellations accepted
- No refunds provided
- Products are custom-made and cannot be resold
How to Cancel
Email: orders@yumaphotomagnets.com with:
- Order number
- Reason for cancellation
- Requested as soon as possible
Photo Upload Issues
Wrong Photos Uploaded
If you realize you uploaded the wrong photos:
BEFORE production:
- Contact us immediately
- We can update photos at no charge if caught in time
AFTER production:
- We cannot offer refund or replacement
- You may place a new order at full price
Tip: Always review your order confirmation email carefully!
Special Circumstances
Wedding or Event Emergencies
We understand how important deadlines are for weddings and events.
If there is a defect and your event is approaching:
- Contact us immediately
- We will expedite replacement at no extra charge
- We will work with you to find a solution
However: We cannot guarantee delivery by specific dates due to USPS variables.
Recommendation: Order well in advance of your event date (2-3 weeks minimum).
Contact for Refund Issues
For any refund or return questions:
Yuma Photo Magnets
c/o Yuma Ship N More
2411 S 4th Ave Suite 5
Yuma, AZ 85364
Email: orders@yumaphotomagnets.com
Phone: (928) 247-9950
Hours: Monday-Friday, 9:00 AM - 5:00 PM MST
State-Specific Rights
Some states do not allow limitations on implied warranties or exclusion of certain damages. If your state law provides additional protections, those rights still apply.
Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date."
Summary
✅ We WILL refund/replace: Defective products, order errors, manufacturing issues
❌ We WILL NOT refund: Low-quality photos you uploaded, change of mind, wrong photos uploaded, normal color variations
Bottom Line: We want you to love your custom magnets! If there's a real defect, we'll make it right. But because these are custom products made just for you, we can't accept returns for other reasons.
Last Updated: 11/29/2025